We use Royal Mail 2nd class service in most cases, a signature will be required on delivery. Why? Because we know your order is important to you. When you receive your shipping email, you know your order is on its way. We won't deliver to your next door neighbour if you're out and we won't leave it near your door either. To keep your order safe we'll deliver to your delivery address only.
Please be aware that for jewellery orders your signature will be required.
Please note we dispatch goods 3 days a week Monday to Wednesday.
During Bank Holiday weekends we have a limited collection & delivery service, however our normal services resume on Tuesday.
Please call our customer experience team on 01509 730647/ 07545454778 should you wish to discuss your specific order.
Even though our packages are sent via secure courier, on rare occasions we do experience losses whilst in transit. Please get in touch with our customer experience team if you think this may be the case with your order.
Please be aware that if we are not contacted within 14 days, an insurance claim cannot be made thus the customer will be unable to claim any loss from Luna & Orion or Luna Rose Gifts